Choose a phone system that logs every call, records what was said, and connects the call to the customer and service order. Most shops can already see that calls are being missed. The harder problem is that nobody can find out what was promised, or to whom.

What should a shop phone system do?

Show every inbound, missed, and answered call in one place
Route calls with a simple menu for service, parts, and after hours
Record calls and make them easy to replay or skim
Recognize the caller as a known customer
Link a call to a service order without retyping

How does WrenchPilot PBX work?

WrenchPilot PBX is a phone system built into the shop software, enabled as a paid option on your subscription. It keeps a call history, with recordings and transcripts, and you can create or link a service order from a call. An assistant can help set up your greeting, menu, and after-hours routing.

Is recording calls legal?

It depends on where you and the caller are. Some US states require everyone on a call to consent, and Canadian rules differ again. A recorded greeting announcing it is the common approach, but confirm with your attorney. This article is not legal advice.

Can we keep our existing number?

Ask about this before you switch any phone system, including ours. Porting has its own process and timing, so plan for it and keep your old service running until calls are confirmed working.

When should we not change phones?

If your current system already records calls and your real problem is that nobody answers, you may need a person or better routing, not a new system. Multi-site phone setups and hardware-heavy systems should go through a detailed test first. See the PBX page for details.

Want to see it on your own work?

Bring a real repair order to a WrenchPilot demo, and check current pricing first. Lite is $100 per month for one user. Pro is $300 per month with up to 10 technicians, no per-user fees, and no contract.

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