WrenchPilot Privacy Policy

This Privacy Policy is a legal document that governs our collection, use, and disclosure of your information. WrenchPilot Technologies Inc. ("WrenchPilot," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, request a demo, or use our shop management software and related services (the "Service"). Please read this policy carefully.

Last updated: August 9, 2026

Our Terms of Service (including Sections 14–16 on mobile location tracking, in-app payments, and Google Workspace API use) govern your use of the Service. This Privacy Policy describes how we collect, use, and share information.

We collect information you provide directly (such as name, email, phone, company name, and payment details when you sign up or request a demo), information we obtain automatically when you use our Service (such as IP address, device and browser information, and usage data), and information from cookies and similar technologies used for security, analytics, and preferences.

When you or your shop use the Service, we also process business data you input—including job records, technician time, customer and vehicle information, and invoicing data—in accordance with our Terms of Service and this Privacy Policy.

If you use the WrenchPilot mobile application, we may also collect precise location data while you are clocked in, device identifiers, and payment transaction metadata as described in the sections below.

WrenchPilot offers a mobile application (the "Mobile App") that technicians and shop staff may use to clock in and out, manage jobs, capture photos, and accept payments. When an App User clocks in for a shift, the Mobile App may collect that person's precise geolocation (GPS) and share it, in near real time, with their shop so authorized shop staff (such as owners, admins, and service writers) can view live location and location history for the duration of the shift. Location collection is tied to shift status: it is intended to begin when the App User clocks in and stop when they clock out.

If the App User grants the operating system permission for "Always" or background location, the Mobile App may continue to collect and transmit location while the app is in the background or the device is locked. The Mobile App displays an ongoing notification and/or status indicator while background location is active. If background permission is not granted, location is collected only while the Mobile App is open and in the foreground. App Users may change or revoke location permissions at any time in their device settings; doing so may limit timekeeping, dispatch, or other Service functionality.

Location and shift data are used to provide the Service, including timekeeping and payroll support, job and arrival verification, dispatch and routing, coordination, safety, dispute resolution, and security. Location data is stored as part of your shop's business data and is accessible to your shop's authorized users in accordance with your account settings and our Terms of Service.

Shops that enable the Mobile App's location features are responsible for providing legally required notices to, and obtaining legally required consents from, their technicians and other App Users regarding the collection and use of location data. Individual App Users who do not consent should not clock in using the Mobile App and should contact their employer.

When an App User signs in on a mobile device, we may collect and store a device identifier, platform type (such as iOS or Android), an optional device label, and timestamps of last use. This information helps enforce which device shares location while clocked in, including optional "pinned device" settings where location is shared only from a designated device.

Device information is associated with the App User's technician profile and shop account and is used to provide shift tracking, security, and support for the Mobile App.

The Mobile App may allow your shop to accept credit and debit card payments from your customers using our third-party payment processor, Stripe, Inc. ("Stripe"). Payment card information is collected and processed by Stripe in accordance with Stripe's privacy policy and applicable payment card industry standards. WrenchPilot does not store full payment card numbers on our servers.

We receive transaction metadata (such as amount, date, payment status, and a payment identifier) needed to operate invoicing, reporting, and QuickBooks sync features. Funds from card payments are routed to your shop's Stripe connected account; your shop is the merchant of record for those transactions.

If you opt in to receive SMS messages from WrenchPilot, we may send you transactional text messages on behalf of the repair shop you are doing business with, such as appointment reminders, service status updates, estimate and invoice links, and responses to your inbound questions about your vehicle service.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive SMS is not a condition of purchase. You may also contact us at service@wrenchpilot.io regarding SMS preferences.

To opt in to SMS updates, visit our SMS opt-in page.

The use and transfer of raw or derived user data received from Google Workspace APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

WrenchPilot requests the https://www.googleapis.com/auth/gmail.send permission solely to allow users to send user-initiated business communications, such as invoices, estimates, payment links, service updates, and related messages through their connected Gmail account. WrenchPilot also requests the Google account email address (userinfo.email) solely to identify which Google account is connected; this is not used to read Gmail messages. WrenchPilot does not request or use the https://mail.google.com/ scope.

WrenchPilot does not use the Gmail integration to read, search, retrieve, modify, analyze, or delete a user's Gmail messages.

WrenchPilot uses third-party artificial intelligence services, including OpenRouter and models available through OpenRouter, for separate WrenchPilot product features (for example, the in-app job assistant). These AI features are architecturally isolated from the Google Workspace / Gmail integration (Google API Services User Data Policy Pathway C, Option 2: complete data isolation).

No raw or derived Google Workspace API data, Gmail message content, Gmail metadata, Google OAuth credentials, access tokens, refresh tokens, or other information obtained through Google APIs is transmitted to, processed by, or used by OpenRouter, DeepSeek, or any other third-party artificial intelligence service. Artificial intelligence features process only information entered directly into WrenchPilot by users or generated independently of Google Workspace APIs.

Google Workspace API data is not used to develop, improve, or train generalized artificial intelligence or machine-learning models.

We use the information we collect to provide, operate, and improve the Service; to communicate with you about your account, demos, and product updates; to send marketing communications (where you have consented or where permitted by law); to prevent fraud and abuse; to comply with legal obligations; and to analyze and improve our products and user experience.

You retain ownership of shop and business data you submit to the Service ("User Data" or "Customer Data"). We process User Data as needed to provide, operate, secure, and improve the Service, including de-identified or aggregated analysis and AI model improvement using de-identified or aggregated data, as described in our Terms of Service.

Separately, you grant us a license to collect, use, analyze, and process business contact information and business-identifying information in User Data—such as business names, business addresses, business telephone numbers, business email addresses, contact names, and fleet and commercial-vehicle information—for operating, improving, developing, promoting, and expanding the WrenchPilot platform, WrenchPilot Breakdown, the WrenchPilot repair network, and related commercial services. We may use eligible business contact information to communicate with businesses—including by email, telephone, SMS/text message, and other electronic means—about WrenchPilot products, services, directory participation, repair-network services, and related commercial offerings, subject to applicable privacy, electronic communications, telemarketing, and anti-spam laws. When you provide your own contact information or use the Service, our Terms also cover marketing and transactional communications to you directly.

We do not sell your personal information. We may share information with service providers who assist us in operating the Service (e.g., hosting, payment processing, email delivery), and we require them to protect your information and use it only for the purposes we specify.

We implement reasonable technical and organizational measures to protect your personal and business data against unauthorized access, loss, or alteration. Data is stored on secure, modern infrastructure and access is limited to those who need it to provide or improve the Service.

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request access to, correction of, or deletion of your personal data by contacting us at service@wrenchpilot.io.

We use cookies and similar technologies for authentication, security, preferences, and analytics. When you visit our website or request a demo, we may collect technical and usage information (including IP address, approximate location, device and browser details, and a visitor identifier) for spam prevention and security, as described in our Terms of Service. You can manage cookie preferences through your browser settings.

Depending on your location, you may have the right to access, correct, delete, or port your personal data; to object to or restrict certain processing; and to withdraw consent where processing is based on consent. You may also opt out of marketing emails at any time via the unsubscribe link in our emails or by contacting us.

If you have concerns about our handling of your data, you may lodge a complaint with a supervisory authority in your jurisdiction. For any privacy-related requests or questions, contact us at service@wrenchpilot.io.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy. We encourage you to review this page periodically.

For questions about this Privacy Policy or our privacy practices, please contact us:

WrenchPilot Technologies Inc.
Email: service@wrenchpilot.io