Tie every repair order to the unit, not only to the customer, and make the unit number and VIN searchable. Then "what did we do on truck 214 last spring?" takes seconds, and a fleet can have its records without someone digging through invoices.

What should a useful unit history show?

Every past job with date, mileage or hours, and complaint
Work performed and parts used, with part numbers
Who did the work
Inspection reports
What the customer was charged

How do I send a customer its records?

In WrenchPilot you can produce a service history PDF for one customer or one unit, and send it from the customer's profile. Fleets ask for this at audits and when selling a truck. It is also a useful reason to stay in touch with them.

How does history help the shop?

Repeat failures are the main benefit. A tech who can see that a unit had the same fault code last month diagnoses differently. Your service writer can also estimate faster from what the same job cost last time.

What about history from our old system?

It can be imported, but decide how much you need. Customer and inventory CSV import is free in WrenchPilot. Invoice history is a separate cost, so read what data comes with you first, and keep a full export from your old system either way.

What is the limit here?

WrenchPilot is built for repair shops that work on outside customers' units. If you run a fleet and mainly need maintenance schedules, fuel, and driver records, a fleet tool such as Fleetio is the more direct fit.

Want to see it on your own work?

Bring a real repair order to a WrenchPilot demo, and check current pricing first. Lite is $100 per month for one user. Pro is $300 per month with up to 10 technicians, no per-user fees, and no contract.

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